Refund policy

Return and Refund Policy for RAMAYA TATVA

At RAMAYA TATVA, we are committed to ensuring customer satisfaction. Please read our return and refund policy carefully to understand the terms and conditions.

Returns

  • We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in its original condition, unused, and with all original packaging and tags intact.
  • Final sale items or products marked as "non-returnable" are not eligible for returns.

Return Shipping

  • Customers are responsible for the return shipping costs.
  • A valid tracking number must be provided for all return shipments to ensure proper handling.
  • Items sent back to us without first requesting a return will not be accepted.

How to Initiate a Return

To start a return, please contact our customer support team:

  • Email: ramayatatva@gmail.com
  • Phone: +91-9031001007
  • Provide your order details and the reason for the return.

Once your return is approved, we will provide you with the necessary instructions for returning the item.

Damages and Issues

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
  • Damages must be reported within 48 hours of receiving the product. Clear images of the damage are required for verification.

Refunds

  • Refunds will be processed once the returned item has been received and inspected.
  • The refund amount will be credited back to your original payment method within 5-7 business days after approval.
  • Please note that the original shipping charges are non-refundable.
  • If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at ramayatatva@gmail.com.

Exceptions / Non-Returnable Items

  • Certain types of items cannot be returned, such as:
    • Perishable goods (e.g., food, flowers, or plants).
    • Custom products (e.g., special orders or personalized items).
    • Personal care items (e.g., beauty products).
    • Hazardous materials, flammable liquids, or gases.
  • We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

We appreciate your understanding and cooperation in adhering to our return and refund policy. If you have any questions, feel free to contact us.

Last updated: 19-01-2025